Diamond Lotus Wellness & Spa (“Diamond Lotus”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal data when you enquire about, book or use our services. This Policy explains the categories of personal data we may collect, why and how we process it, when it may be shared, how long it may be retained, the safeguards we apply, and the rights available to customers.
1. Personal Data We May Collect
Depending on how you interact with Diamond Lotus and the services you choose, we may collect personal data that is relevant and necessary for the identified purposes.
• Full name, telephone number and email address.
• Nationality and preferred language where needed to serve the customer.
• Booking information, including date, time, service, number of guests and related requests.
• Service and transaction history at Diamond Lotus.
• Communications, requests, feedback or reviews provided by the customer.
• Information about skin-care or body-care needs and other relevant notes voluntarily provided so that Diamond Lotus can provide an appropriate service.
• Photographs or other content voluntarily provided by the customer or used with the customer’s consent where required.
• Technical information generated when using our website, to the extent permitted by applicable law.
2. Purposes of Processing
Diamond Lotus may process personal data for the following purposes:
• To receive, confirm, change or cancel bookings and to prepare and provide the selected services.
• To provide customer care, communicate before or after appointments, answer requests and receive feedback.
• To record preferences and information provided by customers in order to personalize and improve their experience.
• To process payments, reconciliation, accounting and related legal obligations.
• To analyze feedback and operational information to improve service quality.
• To send promotions, event information or service updates where the customer has agreed to receive marketing communications. Customers may opt out at any time.
3. Sources of Personal Data
We may receive personal data directly at the spa or through channels with which customers choose to interact, including the Diamond Lotus website, telephone, email, booking forms, Facebook, Instagram, TikTok, Zalo, booking platforms and other online platforms used by Diamond Lotus.
Where a third-party platform processes personal data, its own privacy terms may also apply.
4. Sharing Personal Data
Diamond Lotus does not sell or trade customers’ personal data. Where necessary, data may be provided to appropriate parties to support Diamond Lotus operations or to comply with legal obligations.
• Authorized Diamond Lotus employees or departments responsible for bookings and service delivery.
• Providers of booking systems, data hosting, websites, email, payment or supporting technology services.
• Legal, accounting, audit or other professional advisers where necessary.
• Competent public authorities where disclosure is required by law.
• Parties given access to personal data may use it only within the scope of the assigned purpose and must comply with applicable data-protection obligations.
5. Skin-Related and Care-Related Information
For certain skin-care services or services incorporating Mirari technology, Diamond Lotus may ask customers to provide information about skin condition, allergy history or other information necessary to assess the suitability of the service.
Such information is collected and processed only to the extent necessary, for the purposes communicated to the customer and in accordance with applicable law. Diamond Lotus will not use such information for advertising without an appropriate legal basis or the customer’s consent where required.
6. Customer Images
Diamond Lotus may take photographs where appropriate and necessary to document a care process or support professional service delivery.
Use of identifiable customer images for advertising, the website, social media, testimonials or other Diamond Lotus communications will be based on an appropriate legal basis and, where required by law, the customer’s consent.
Consent to use images for communications or marketing is not a condition for receiving services at Diamond Lotus.
7. Data Retention and Security
Diamond Lotus retains personal data for as long as necessary to fulfil the communicated purposes, meet reasonable operational requirements or comply with applicable legal obligations.
We apply appropriate organizational and technical safeguards designed to reduce the risk of loss, misuse, unauthorized access, disclosure, alteration or destruction. Access is restricted to persons or entities whose duties require it.
8. Customer Rights
Subject to applicable law, customers may exercise rights in relation to their personal data. Certain rights may be limited where Diamond Lotus is legally required to continue retaining or processing the data.
• Request information about the processing of personal data.
• Access, review or request correction of personal data.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of processing where permitted by law.
• Request deletion of personal data where applicable.
• Opt out of advertising, promotions or marketing communications.
9. Cookies and Website Data
The Diamond Lotus website may use cookies and similar technologies to operate the website, remember user choices, measure content performance and improve user experience.
For non-essential cookies or tracking technologies, Diamond Lotus will provide choices or obtain consent where required by applicable law.
10. Children’s Personal Data
Diamond Lotus processes children’s personal data in accordance with applicable special legal requirements. Where consent or the exercise of rights in relation to a child’s data requires involvement of a legal representative, Diamond Lotus will apply an appropriate process consistent with applicable law.
11. Changes to This Policy
Diamond Lotus may update this Policy to reflect changes in our operations, technology or legal requirements. The latest version will be published on our website with the date of update.
12. Contact
For requests, questions or concerns regarding personal data and privacy, please contact Diamond Lotus Wellness & Spa using the details below:
DIAMOND LOTUS WELLNESS & SPA
Address: 71 Hang Bo, Hoan Kiem, Hanoi, Vietnam
Telephone: +84 962 898 855
Website: diamondlotusspa.vn
